Shipping & EU Logistics
Cold-chain peptide logistics from the Netherlands across all 27 EU member states, the UK and selected world destinations.
Free Shipping · Threshold Matrix
No hidden shipping costs. Order above the threshold for your region and your shipment is on us.
| Region | Free shipping from |
|---|---|
| Domestic (NL) | €100 |
| EU Tier 1 (BE, DE, FR, MC, LU) | €350 |
| EU Tier 2 & Baltics | €350 |
| Rest of World (Supported) | €350 |
NETHERLANDS
Shipped from our EU warehouse in the Netherlands.
24–48 HOURS
Orders are processed within 24–48 hours after payment verification.
2–6 DAYS
EU Tier 1: 2–4 business days · EU Tier 2 / Baltics: 4–6 business days via DHL / FedEx.
DESICCATED
Sealed, temperature-controlled cold pack.
Shipping Zone Matrix
Live shipping rates and free-shipping thresholds, synced with the dispatch engine.
| Zone | Countries | Flat Rate | Free Shipping From | Carrier |
|---|---|---|---|---|
Domestic NL | Netherlands | €4.99 | €100 | PostNL |
EU Tier 1 (West EU) | Belgium, Germany, France | €12.99 | €350 | PostNL · DHL |
EU Tier 2 (Rest of EU) | Austria, Bulgaria, Croatia, Cyprus, Czechia, Denmark, Finland, Greece, Hungary, Ireland, Italy, Lithuania, Latvia, Estonia, Malta, Poland, Portugal, Romania, Sweden, Slovakia, Slovenia, Spain, Luxembourg, Monaco | €19.99 | €350 | DHL / FedEx |
Rest of World | Any other destination | €29.95 | €350 | FedEx · DHL |
Shipping Area
Active shipping to all 27 EU member states, the United Kingdom, Pakistan and Turkey. Other non-EU destinations are assessed individually for regulatory compliance.
Order Processing
Orders are processed within 24–48 hours after payment verification. Orders placed during weekends or public holidays enter the dispatch queue on the next business day.
Packaging & Stability
Lyophilized materials are stored in our EU lab under strict −20 °C protocols and shipped vacuum-sealed, desiccated and anonymised. Recipients should refrigerate or freeze immediately upon receipt per the storage protocol shown on each product page.
Tracking
Shipment tracking is provided via our carrier integration (DHL · FedEx · PostNL). Tracking numbers are sent to the email address provided at checkout.
Damaged Shipments
If a shipment arrives damaged, contact our team within 48 hours of delivery with photographic evidence. Replacement or refund is issued subject to lot availability.
Return Policy
Due to the analytical nature of reference materials, products cannot be returned once shipped unless defective on receipt. See Section 06.