Question 1

What are peptides?

Accepted Answer

Peptides are short chains of amino acids that are commonly used in scientific research. Our products are intended strictly for research purposes only.

Question 2

What are your peptides used for?

Accepted Answer

Our peptides are sold for research purposes only. We do not provide guidance on personal use or applications.

Question 3

What does a specific peptide do?

Accepted Answer

Each peptide has different properties studied in research. You can find general information on the product pages, but we do not provide usage guidance.

Question 4

Which peptide should I choose?

Accepted Answer

We cannot recommend specific products. You can explore all available peptides on our website and review their descriptions.

Question 5

Are your products for human use?

Accepted Answer

No, all products are strictly sold for research purposes only and are not intended for human consumption.

Question 6

Are your peptides legal?

Accepted Answer

Our products are legal to sell and purchase as research compounds. Regulations may vary by country.

Question 7

Do you provide advice on research protocols?

Accepted Answer

No, we do not provide guidance on protocols, usage, or application. Please consult external research sources.

Question 8

Are your products pharmaceutical grade?

Accepted Answer

Our products are manufactured for research purposes and tested for purity. They are not marketed as pharmaceutical products.

Question 9

Do you provide certificates or lab reports?

Accepted Answer

Yes, all products are tested and include third-party lab reports (COA), which can be found on the product pages.

Question 10

Do you sell Retatrutide?

Accepted Answer

Yes, Retatrutide is available on our EU website only.Please use this direct link to view and order:https://primalpeptides.eu/product/retatrutide/Retatrutide is not listed on our .NL webshop.If you are looking for Retatrutide, always use the EU website link above.

Question 11

Why are some products on a different website?

Accepted Answer

We operate two websites. Some products, such as Retatrutide, PT-141, Oxytocin, and Cagrilintide, are available on our EU website, while other products are available on our main website.

Question 12

Do you sell bacteriostatic water (BAC water)?

Accepted Answer

No, we do not sell bacteriostatic water separately.BAC water is included with peptide orders where applicable, but it is not available as a standalone product.

Question 13

Do you offer custom peptides or special requests?

Accepted Answer

We only sell the peptides listed on our website.Custom orders or special requests are not available.

Question 14

Can I request peptides that are not listed on your website?

Accepted Answer

No, we only offer the products shown on our website. We do not source or supply peptides on request.

Question 15

Why do 10MG and 100MG vials look the same in size?

Accepted Answer

The vial size (glass container) is standard and does not change based on the amount of peptide inside.The difference between 10MG and 100MG is the amount of lyophilized (freeze-dried) powder inside the vial — not the liquid volume.After adding BAC water, the concentration will differ depending on how much MG is in the vial.

Question 16

Which payment methods do you accept?

Accepted Answer

We accept bank transfer, cryptocurrency, Solana Pay, and Pay by Bank (WallID). PayPal is not supported.

Question 17

What is Pay by Bank (WallID)?

Accepted Answer

Pay by Bank is an instant payment method available in many European countries. Supported banks are currently limited but expanding regularly.

Question 18

How do I pay with cryptocurrency?

Accepted Answer

You can send crypto directly from your personal wallet to our provided address after placing an order.

Question 19

Can I use MoonPay or other third-party services?

Accepted Answer

No, please send crypto directly from your own wallet. Payments via third-party services like MoonPay may fail or not reach us.

Question 20

What is Solana Pay?

Accepted Answer

Solana Pay allows fast crypto payments via the Solana network. Please ensure the payment is sent correctly to the provided address.

Question 21

When will my order be processed?

Accepted Answer

Orders are processed once the payment has been received and confirmed.

Question 22

How long does a bank transfer take?

Accepted Answer

Bank transfers usually take 1–2 working days depending on your bank.

Question 23

I paid but did not receive a confirmation

Accepted Answer

Please send your payment proof and transaction details so we can verify your order.

Question 24

What happens if I forget to include my order number?

Accepted Answer

If the name on your payment matches your order, we can usually link it automatically. If not, please contact us with your payment proof.

Question 25

Which cryptocurrencies do you accept?

Accepted Answer

We accept BTC, ETH, SOL, and stablecoins such as USDC and USDT on the ETH and SOL networks. Please follow the instructions provided at checkout.

Question 26

What if I send the wrong amount?

Accepted Answer

Small differences of a few cents are not an issue. If the difference is a few euros or more, please contact us with your transaction details so we can assist you.

Question 27

I paid with crypto but my order is not confirmed

Accepted Answer

Please allow some time for confirmation. If it does not update, check if the transaction was sent correctly.

Question 28

Which bank accounts can I use for payment?

Accepted Answer

Option 1 – RevolutAccount holder: Elite EdgeIBAN: NL32REVO1027975070Bank: RevolutBIC / SWIFT: REVONL22Option 2 – INGAccount holder: Primal PeptidesIBAN: NL45INGB0111960975Bank: ING BankBIC / SWIFT: INGBNL2AImportant: How to avoid payment delaysPlease always include your order number in the payment description.If the payment is made under a different name, please send us proof of payment via email.Without this information, delays may occur in processing your order.

Question 29

Do you accept cash payments or payment at the door?

Accepted Answer

No, we do not accept cash payments or payments upon delivery.

Question 30

Can discounts be combined?

Accepted Answer

No, discounts cannot be combined under any circumstances.Only one discount or promotion can be applied per order.

Question 31

Do you offer payment at the door (COD)?

Accepted Answer

No, we do not support any form of payment at the door.

Question 32

How long does shipping take?

Accepted Answer

EU orders are typically delivered within 2–4 working days. For country-specific delivery times, please check our shipping policy: https://primalpeptides.nl/policies/shipping-policy

Question 33

Do you ship internationally?

Accepted Answer

Yes, we ship to most countries. Delivery times and conditions may vary by location. Please check our shipping policy for full details: https://primalpeptides.nl/policies/shipping-policy

Question 34

When will my order be shipped?

Accepted Answer

Orders are shipped once payment has been received and confirmed.

Question 35

How can I track my order?

Accepted Answer

You will receive a tracking link by email once your order has been shipped.Please also check your spam or junk folder if you cannot find it.If you are unable to locate your tracking link, please contact us at info@primalpeptides.nl with your order number and email address.We do not check or retrieve orders via the chatbot.

Question 36

My tracking is not updating

Accepted Answer

Delays can occur with couriers, and most orders still arrive within a few working days. We recommend waiting a bit before contacting us, as we cannot speed up the courier process unless the delay becomes unusually long.

Question 37

I have not received my order

Accepted Answer

Most orders are delivered within 2–4 working days. Please allow sufficient time for delivery before contacting us. If your order is significantly delayed, feel free to reach out with your order number so we can check the status.

Question 38

What if my package is returned?

Accepted Answer

If your package is returned, please contact us so we can review the reason for the return. We will then work with you to find an appropriate solution.

Question 39

Do you ship with cooling?

Accepted Answer

No, cooling is not required. Peptides in their unmixed (lyophilized) form are stable during standard shipping conditions and can remain stable for up to a month without refrigeration.

Question 40

Can heat affect my order during shipping?

Accepted Answer

Under normal shipping conditions, heat does not significantly affect peptides in their unmixed form. Only extreme or prolonged exposure may impact stability, which is uncommon during transit.

Question 41

My tracking says delivered, but I haven’t received my package

Accepted Answer

This can happen with couriers and does not always mean the package is lost. It is often delivered within 1–4 working days after being marked as delivered. Please wait a few days before contacting us.

Question 42

Do you ship discreetly?

Accepted Answer

Yes, all orders are shipped discreetly without product details on the package.

Question 43

What is shown on the package?

Accepted Answer

Packages are shipped in neutral packaging without revealing product contents.

Question 44

Are weekend orders shipped immediately?

Accepted Answer

Yes, please contact us via email at info@primalpeptides.nl to request your invoice.

Question 45

Do you offer express shipping?

Accepted Answer

Yes, express shipping is available upon request.Please contact us before placing your order.A selectable express option will be added to checkout soon.

Question 46

Do you ship during holidays or weekends?

Accepted Answer

Orders are only processed on working days (Monday–Friday).Orders placed during weekends or holidays will be processed on the next working day.

Question 47

How do I place an order?

Accepted Answer

You can place your order directly through our website by selecting a product and completing checkout.

Question 48

I did not receive an order confirmation

Accepted Answer

Please check your spam folder first. If you still have not received it, you can log in with your email here to view your order: http://bit.ly/4uPbDMU

Question 49

Can I change my order after placing it?

Accepted Answer

If your order has not been shipped yet, we may still be able to make changes. Please contact us as soon as possible, as changes are not possible once shipped.

Question 50

Can I cancel my order?

Accepted Answer

Orders can only be cancelled if they have not yet been processed or shipped.

Question 51

I made a mistake during checkout (address, products, or details)

Accepted Answer

Please contact us as soon as possible so we can review and correct the issue.If the order has not yet been processed or shipped, we may be able to update the details, including the shipping address.Once the order has been shipped, changes are no longer possible.

Question 52

Can I add products to my order?

Accepted Answer

If your order has not been processed yet, we may be able to adjust it. Once processed, adding products is no longer possible.

Question 53

I placed multiple orders

Accepted Answer

If your orders have not yet been processed, we may be able to combine them. Please contact us as soon as possible.

Question 54

When will my order be processed?

Accepted Answer

Orders are processed once payment has been received and confirmed. Processing may take some time during busy periods.

Question 55

My order shows as completed

Accepted Answer

This means your order has been processed and prepared for shipment. You will receive tracking information once it has been dispatched.

Question 56

Can I place an order without an account?

Accepted Answer

Yes, you can place an order without creating an account. You can view your order anytime by logging in with your email here: http://bit.ly/4uPbDMU

Question 57

Why is my order still pending?

Accepted Answer

Orders remain pending until payment has been received and confirmed.

Question 58

Can I request an invoice?

Accepted Answer

Yes, please contact us via email at info@primalpeptides.nl to request your invoice.

Question 59

Do you offer phone support?

Accepted Answer

No, we do not offer phone support. Please contact us via email or WhatsApp only.

Question 60

Are your products tested?

Accepted Answer

Yes, all our products are third-party tested for purity and quality.

Question 61

Do you provide lab reports (COA)?

Accepted Answer

Yes, all products include third-party lab reports (COA), which are available on the product pages and here: https://primalpeptides.nl/pages/test-report

Question 62

Who performs your testing?

Accepted Answer

Our products are tested by independent third-party laboratories such as Janoshik.

Question 63

How can I verify the authenticity of a product?

Accepted Answer

You can verify product quality through the available lab reports (COA) on the product pages.

Question 64

Are your peptides high purity?

Accepted Answer

Yes, our products are tested to ensure high purity standards suitable for research purposes.

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